Refund
and Cancellation Policy
Notification of cancellation, withdrawal or deferral from unit/s of competency or a course of study must be made in writing to Collins First Aid email to info@collinsfirstaid.com.au
In the case of rescheduling, the following will apply:
- Students who give notice to reschedule their enrolment more than 24 hours before the start of their course will incur no additional fees.
- Students who give notice to reschedule their enrolment less than 24 hours prior, or after the start of their course will incur a 50% rescheduling and administration fee based on their course fees.
- Where it has been identified that there is a legitimate reason, there will be no charge for a student to transfer to another course if the student provides evidence. An example of a legitimate reason includes sudden acute illness with a medical certificate as evidence.
- Legitimate reasons do not include unexpected traffic, public transport delays, arriving to the wrong venue, running late, new work commitments, etc.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
- Students who give notice to cancel their enrolment more than 10 days before the start of their course will be entitled to a full refund of fees paid.
- Students who cancel their enrolment less than 10 days, but more than 24 hours before the start of their course are entitled to a 75 percent refund of fees paid. The amount retained (25%) by Collins First Aid is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training.
- Students who cancel their enrolment less than 24 hours before their course start time, or after the start of their course will not be entitled to a refund of fees.
- Students who are late or miss the start of their course will not be entitled to a refund of fees.
- Students who cancel within 24 hours of making their payment (cool-off period) are entitled to a full refund of fees paid as long as more than 24 hours notice to the start of their course is given. If payment is made less than 24 hrs before the start of the course, students will not be entitled to a refund of fees.
If Collins First Aid cancels a course, then a full refund will be made available to whoever paid the course fee.
Please note that a $5 booking and administration fees is applied for the processing of refunds.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment.