Privacy Policy

1. Purpose

This Privacy Policy outlines how Collins First Aid collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Standards for Registered Training Organisations (RTOs 2015).

2. Scope

This policy applies to all clients, students, staff, contractors, and third parties who provide personal information to Collins First Aid during the course of its operations.

3. Collection of Personal Information

Collins First Aid collects personal information that is reasonably necessary for its functions and activities as a training provider. This may include:

• Full name
• Date of birth
• Contact details
• Unique Student Identifier (USI)
• Employment details (where relevant)
• Payment and billing information
• Records of training, assessment, and certification

4. Method of Collection

Personal information is collected directly from individuals via enrolment forms, website submissions, email, phone, and face-to-face interactions. Information may also be collected from authorised third parties such as employers or referring organisations.

5. Use of Personal Information

Personal information is used for the purpose of:

• Processing enrolments and issuing qualifications/statements of attainment
• Maintaining accurate student records
• Reporting to relevant regulatory bodies
• Communicating course information and updates
• Complying with legal and regulatory obligations

6. Disclosure of Personal Information

Collins First Aid may disclose personal information to:

• National VET Data Collection and government agencies (e.g., NCVER)
• ASQA or other regulatory authorities
• Third-party service providers (e.g., payment processors)

Information will only be disclosed where required or authorised by law.

7. Storage and Security

Collins First Aid takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical formats with restricted access.

8. Access and Correction

Individuals have the right to access and request correction of their personal information. Requests must be made in writing to Collins First Aid. Reasonable steps will be taken to respond within a timely manner.

9. Retention of Records

Collins First Aid retains records in accordance with legislative and regulatory requirements, including retention of student records as required under RTO Standards.

10. Cookies and Website Data

The Collins First Aid website may use cookies and analytics tools to improve user experience. This data does not typically identify individuals personally.

11. Complaints

Any complaints regarding privacy should be submitted in writing. Collins First Aid will investigate and respond in accordance with its complaints handling procedures.

12. Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or operational requirements.

13. Contact Details